Summary
A strategic, driven, and service-focused semiconductor quality leader with a proven track record and extensive expertise in driving excellence across people, processes, programs, and products, establishing quality targets and benchmarks, managing multibillion-dollar global manufacturing supply chains, and delivering results. Over a decade of experience improving quality for raw materials vendors, semi-fabs, suppliers, and contract manufacturers (CM) for automotive, consumer, defense, industrial, and medical devices markets.
- Provide leadership, guidance, strategic direction and initiatives, metrics, and execution of corporate quality vision across global supply base and supplier network from raw materials to finished product.
- Instilled a culture of quality, continuous improvement, and a zero-defect mentality enterprise-wide. Using Six Sigma DMAIC and structured problem-solving methods, implemented improvement projects. Achieved a 70% reduction in defect rate over 4 years.
- Delivered structured new product development process (phase-gate). Gated the release of new, modified, or transferred products and processes until all change control, release & reliability requirements were met, preventing escapes.
- Established a record of success in supplier development, negotiation, and overall supply chain management (SCM). Created and negotiated supplier agreements collaborating with global procurement and engineering. Created the processes to evaluate, select, and qualify suppliers. Implemented a quarterly supplier performance management (SPM) process to promote synergy.
- Collaborated with executive management, supply chain, and product groups, driving organizational effectiveness and supplier performance with data-informed decisions measured against strategic quality goals.
- Managed relationships with key customers and suppliers on product issues and problem resolution. Influence key partners and drive critical supply chain strategies to achieve business objectives and issue resolution. Architect and streamline business processes in a matrix environment to prioritize and effectively facilitate customer solutions. Propelled customer quality to historically high levels winning “Supplier of the Year“ awards from Continental, Harman Becker, and OPPO. Secured removal from Bosch’s “Supplier in Focus“ (SIF) program due to significant improvements in quality.
- Strong verbal, active listening, presentation, facilitation, and written communications skills. Articulate, compelling, mindful, and insightful messages on projects, status reports, quality roadmaps, and strategies to influence peer VPs, suppliers, and customers.
- Achieved the lowest attrition rate in the company working with HR and VP to carry out people initiatives, pay, incentives, and talent recognition awards. Spearheaded the development of high-performing teams providing training and coaching.